Retail banking, also known as consumer or personal banking, deals directly with individuals and provides personal financial services including current and savings accounts, mortgages, insurance, credit cards, loans, pensions and investments.
Job examples
Teller, service ambassador, customer service officer, telemarketer, relationship manager of priority banking, product specialists.This may be the kind of banking we are most familiar with. The latest banking trend suggests that there is enormous room for career development within this sector of banking. Not only that the scale of operations in the consumer sector is expanding rapidly, but new services such as financial planning are in heavy demand, opening up new people-oriented work types that will create many jobs in the sector.
Competencies
In consumer banking, because the products and services that are delivered are so diverse, it can absorb individuals of many different backgrounds, personality dispositions, and skills. Further, on the job kind of training will help to fit those who want a career in banking into the specific job niches within consumer banking. Here are some of the competencies that may help one to succeed in this banking sector:
Customer needs
The needs of customers that are encountered in consumer banking are very diverse, ranging from a one-off cash remittance to long term mortgages. While any position in consumer banking will not require someone to be familiar with all types of service requests, it is essential to be able to deal with a wide range of customer needs. Specialization To be able to specialize in a work area in consumer banking will also be useful in helping one to move up the corporate ladder. For example, financial planning is a highly valued skill in consumer banking because of a recent rapid increase in demand. Becoming a certified professional financial planner (CPFP), a specialization, will prepare one to do well in the consumer sector.Banks are supposed to be respected institutions. But what really matters to us, is being respectful. At Santander Bank, we want you to prosper. Thats why we treat you and your money with respect. From how we talk and listen, to how we act and how we care for the person behind the account number. And its not just about the big stuff. Every little interaction and connection matters. Because it all adds up to something great.
Our Personal products aim to focus on you and to make your life simpler, easier and less stressful. Let us handle the stress and go in for all life has to offer. We offer you solutions that are tailored to your needs whether its convenience, ease or high returns. Our personal banking products help you transact businesses on the go.
All you have to do 3 simple steps:
Its our mission to help you prosper. So we treat you and your money the way we all want to be treated with respect. How do we do it With simple ways to spend, save, and manage your money better. From teaching your high schooler how to set up and use a checking account to helping you buy your first home, we ll be there, right by your side. Because, at Jersey, we believe respecting you and your money is the first step on the journey to prosperity.
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